Frequently asked questions

How can I use the application?

If you are not yet a member of Student Union Kaakko and do not have a student card, please order the card HERE. Once your card order is accepted, you will receive the login codes for Slice app in your email. If you do not receive your login codes, you can get them through a reset. Please see the instructions for the reset in another question on this page.

If you are already a member and have a student card, please update your membership information HERE. Check that there is a facial image and a valid email address and that your membership is valid. Then you can reset your account to get the login codes. Please see instructions for the reset in another question on this page.

You can download the Slice app from any app store.

How can I reset my account to sign in to

You can reset your account from » this link.

Enter your email address associated with your Slice ID in the box and click “reset”. In a moment, you will receive a link to reset your account and a new password will be emailed to you. The link is valid for at least 24 hours.

If the reset link or new account does not arrive within an hour, be sure to check your spam folder and contact info(at) if necessary. Please note that clicking on the link will end the pre-login process, as the same ID can only be valid on one device at a time.

If you are unable to sign in again with the new login codes, please uninstall and reload the application and then try again.

Is it possible to get the student card I ordered to my home address?

Yes, it is possible, but the postage costs 5€. You will receive an email when you can collect your card from our office. Reply to that email, ask us to send your card to your home and inform us your current home address. Sending the card by mail is on the student’s responsibility.

Note! Postage to home address is 5€.  If you have not paid the postage yet, you can pay it HERE

Is it possible to get a sticker to my home address?

Yes, it is possible, but please note that the postage costs 5€. Once you have paid the postage, please contact our staff.

If you have not paid the postage yet, you can pay it HERE

How long is the sticker valid?

1/202X -sticker is valid until January 31, 202X.
9/202X -sticker is valid until September 30, 202X.

Can I order a card or sticker to abroad?

No, we ship only within Finland.

Do I have to order a new student card if I already have Kaakko’s card or the old MAMOK’s or Klaani’s card?

No, you do not have to unless you want to. However, make sure that you always have a valid sticker on your student card.

The card I ordered contains incorrect information, what I do?

Contact the Member Services specialist or send email to ( -email

My sticker is about to expire, do I need to order a new card now?

No, all you have to do is renew your membership in Student Union Kaakko’s office, or here. Once you have renewed your membership, you can pick up your new sticker from Kaakko’s office.

How long does it take for the card to be ready?

Mobile student card is ready to be activated as soon as your membership application has been approved. If the card does not start to work, contact us via email

As for the plastic card, it will take 2 to 4 weeks for the card to be ready for the pick-up.

The student card company will first mail all the student cards to Kouvola campus, where the cards will be sorted and posted to Kotka, Mikkeli and Savonlinna offices, depending on where the student is studying.

The arrival notification will be sent to the student’s personal SCHOOL e-mail address (

I ordered a student card but I did not get any confirmation in my email. Has my order come through?

Unfortunately the current system does not send any confirmation messages. The only message you will get is if the picture needs to be changed or when the card is ready to be picked up from the office.

If you have any questions about your order, just send us email to ( -email

Where can I get my student overalls?

Student overalls are ordered via your own student association.