Frequently asked

How can I use

If you are not yet a member of Kaakko and do not have a student card, please order the card. Once the card order is accepted, you will receive the login codes for Slice-app in your email. If you do not receive your login codes, you can get them through a reset. Please see instructions for that in the other question on this page.

If you are already a member and have a student card, please update your membership information. Check there is a facial image and a valid email address and that your membership is valid. Then you can reset your account to get the login codes. Please see instructions for that in the other question on this page.

You can download the app from the app store.

How can I reset my account to sign in to

You can reset your account from » this link.

Enter your email address associated with your Slice ID in the box and click “reset”. In a moment you will receive a link to reset your account and a new password will be emailed to you. The link is valid for at least 24 hours.

If the reset link or new account does not arrive within an hour, be sure to check your spam folder and contact info(a) if necessary. Please note that clicking on the link will end the pre-login process, as the same IDs can only be valid on one device at a time.

If you are unable to sign in again with the new login codes, please uninstall and reload the application and then try again.

Is it possible to get the student card I ordered to my home address?

Yes, it is possible, but it costs. You will receive an email when you can collect your card from our office. Reply to that email and ask us to send your card to your home. Tell also your current home address. Sending the card by the mail is on student’s responsibility.

Nb! Postage to home address is 5€.  If you have not paid the postage yet, you can pay it HERE

Is it possible to get a sticker to my home address?

Yes, it is possible, but please note that it costs 5€. Once you have pay the postage, please contact our staff.

If you have not paid the postage yet, you can pay it HERE

How long is the sticker valid?

1/202X -sticker is valid until January 31, 202X.
9/202X -sticker is valid until September 30, 202X.

Do I have to order a new student card if I have already Kaakko’s card or the old MAMOK’s or Klaani’s card?

No, you do not have to unless you want to. However, be sure you always have a valid sticker on your student card.

The card I ordered contains incorrect information, what I do?

Take contact to Member Services specialist or send email to toimisto(at) 

The sticker is about to expire, do i need to order new card now?

No, all you have to do is renew your membership from the student union office, or trought this link Once you have renewed your membership, you can pick up a new sticker from Kaakko’s office.

How long does it take for the card to be ready?

Mobile student card is ready to be activated as soon as your membership application has been approved. If the card does not start to work, contact us via email toimisto(at)

With physical card it will take 2-4 weeks for the card to be ready to be picked up.

Student card company will post all student cards firs to Kouvola campus, where the cards will be sorted and posted to Kotka, Mikkeli and Savonlinna offices, depending on where the student is studying.

The arrival notification is sent to the student’s personal SCHOOL e-mail addres (

I ordered student card but i did not get any confirmation to my email. Has my order come true?

Unfortunately the current system does not send any confirmation messages. The only message you will get is if the picture needs to be changed or when the card is ready to be picked up from the office.

If you have any questions about your order, just send us email to toimisto(at)

Where can i get student overalls?

Student overalls are ordered via your own student association.